CRMtimes - January / February 2003 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized
organisations - with 3 to 200 employees.
In this issue
* Advanced User Systems joins MYOB as an OEM Partner
* STEP Implementation - What is involved with implementing a CRM
solution?
* Customers praise new CRM Suite
* Commence celebrates it's 15 year Anniversary
* Maintenance and Support Savings
* Sales Tip - Handling Requests for Information
* Technical Desk - Natural Language Dates and Times
* Forms Expert - Customising the Appearance of a Form
* Your comments and suggestions
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Advanced User Systems joins MYOB as an OEM Partner
Advanced User Systems is one of a small number of CRM vendors invited to join the MYOB
OEM Partner Program. This program provides a means to tightly integrate Commence with
MYOB, to allow bi-directional data synchronisation between Commence and your MYOB data
file. With the tools available to OEM Partners, installation and setup is made easy, and
there is no additional software to purchase from MYOB.
For details, go to:
http://CRMtimes.aus.com.au/0203/myob.htm
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STEP Implementation
Deployment of any CRM system takes time and proper planning. In order to assist our
customers during this process, we have developed S.T.E.P. - a proven methodology for
the rapid implementation of Commence applications. The result is your CRM
investment will rapidly produce benefits with increased efficiency and staff acceptance of
the new system.
http://CRMtimes.aus.com.au/0203/step.htm
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Customers praise new CRM Suite
The latest version of the Commence Application Suite RM version 2.1 has just been
released. See what the customers are saying and an overview of the new features.
http://CRMtimes.aus.com.au/0203/new_crm.htm
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Commence celebrates it's 15 year Anniversary
Find out how it all started and see how the founders of Commence have been able to
carry through on their vision.
http://CRMtimes.aus.com.au/0203/anniversary.htm
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Maintenance and Support Savings
Find out how annual maintenance and support plans can provide significant savings for
you.
http://CRMtimes.aus.com.au/0203/mnt_savings.htm
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Sales Tip - Handling Requests for Information
A basic function of every sales operation is sending out literature and other
information - having an effective system to ensure enquiries are properly followed up is
essential to closing the sale.
http://CRMtimes.aus.com.au/0203/sales.htm
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Technical Desk - Natural Language Dates and Times
An often overlooked feature of Commence is the ability to use "Natural Language
Dates and Times". This means that you can type a date like today, tomorrow or
yesterday, and Commence understands and converts to the actual date. This article provides
a brief introduction to this capability, and provides an example of how to make use of
this feature.
http://CRMtimes.aus.com.au/0203/technical.htm
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Forms Expert - Customising the Appearance of a Form
With just a few mouse clicks and keystrokes, you can transform a Detail Form from a
bland data entry device into something that is meaningful and user friendly.
http://CRMtimes.aus.com.au/0203/forms.htm
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Your comments and suggestions
We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
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CRMtimes is published bi-monthly by Advanced User Systems Pty Ltd. |
