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CRMtimes - January / February 2003 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 200 employees.

In this issue
* Advanced User Systems joins MYOB as an OEM Partner
* STEP Implementation - What is involved with implementing a CRM solution?
* Customers praise new CRM Suite
* Commence celebrates it's 15 year Anniversary
* Maintenance and Support Savings
* Sales Tip - Handling Requests for Information
* Technical Desk - Natural Language Dates and Times
* Forms Expert - Customising the Appearance of a Form
* Your comments and suggestions

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Advanced User Systems joins MYOB as an OEM Partner

Advanced User Systems is one of a small number of CRM vendors invited to join the MYOB OEM Partner Program. This program provides a means to tightly integrate Commence with MYOB, to allow bi-directional data synchronisation between Commence and your MYOB data file. With the tools available to OEM Partners, installation and setup is made easy, and there is no additional software to purchase from MYOB. 

For details, go to:
http://CRMtimes.aus.com.au/0203/myob.htm

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STEP Implementation

Deployment of any CRM system takes time and proper planning. In order to assist our customers during this process, we have developed S.T.E.P. -  a proven methodology for the rapid implementation of  Commence applications.  The result is your CRM investment will rapidly produce benefits with increased efficiency and staff acceptance of the new system.

http://CRMtimes.aus.com.au/0203/step.htm

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Customers praise new CRM Suite

The latest version of the Commence Application Suite RM version 2.1 has just been released. See what the customers are saying and an overview of the new features.

http://CRMtimes.aus.com.au/0203/new_crm.htm

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Commence celebrates it's 15 year Anniversary

Find out how it all started and see how the founders of Commence have been able to carry through on their vision.

http://CRMtimes.aus.com.au/0203/anniversary.htm

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Maintenance and Support Savings

Find out how annual maintenance and support plans can provide significant savings for you.

http://CRMtimes.aus.com.au/0203/mnt_savings.htm

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Sales Tip - Handling Requests for Information

A basic function of every sales operation is sending out literature and other information - having an effective system to ensure enquiries are properly followed up is essential to closing the sale.

http://CRMtimes.aus.com.au/0203/sales.htm

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Technical Desk - Natural Language Dates and Times

An often overlooked feature of Commence is the ability to use "Natural Language Dates and Times". This means that you can type a date like today, tomorrow or yesterday, and Commence understands and converts to the actual date. This article provides a brief introduction to this capability, and provides an example of how to make use of this feature.

http://CRMtimes.aus.com.au/0203/technical.htm

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Forms Expert - Customising the Appearance of a Form

With just a few mouse clicks and keystrokes, you can transform a Detail Form from a bland data entry device into something that is meaningful and user friendly.

http://CRMtimes.aus.com.au/0203/forms.htm

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Your comments and suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to CRMtimes@aus.com.au.

Thank You!

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Privacy Information

We take our obligation to protect your privacy seriously. We make every effort to ensure that the recipients of our direct marketing or eNewsletter are those individuals who have asked to receive  information and have expressed an interest in our products and services. We apologise if this message has been sent to you in error.

We provide a "remove" feature and will honour all such requests immediately. If you wish to be removed from our mailing list, please follow the procedures below.

Our full Privacy Policy is available at http://CRMtimes.aus.com.au/privacy

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We trust that this information is of interest to you.  If you are no longer the correct contact for CRM information or would prefer not to receive this Newsletter, please send a reply to this email with the words "Please Remove" at the beginning of the body of the message.

If you know of others who might be interested in this information, please forward their name and email address to CRMtimes@aus.com.au. You can also subscribe at http://CRMtimes.aus.com.au/feedback

CRMtimes is published bi-monthly by Advanced User Systems Pty Ltd.

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Last Modified: 12:13, February 22, 2003.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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This site is sponsored by Advanced User Systems Pty Ltd.

Email: CRMtimes@aus.com.au
http://www.aus.com.au