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CRMtimes - Q1 2004 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 200 employees.

In this issue
* Welcome
* Commence Designer Edition v3.0
* Recruit Express - A CRM Solution for Recruitment Agencies

* New Version of AccountLink released

* Commence Reseller Opportunities

* Web-hosted CRM: Does it really give you what you need?

* User Story: Inform Training

* Technical Desk - HTML formatted emails from Commence Connect
* Forms Expert - Adding an image field to a form in Commence
* Your comments and suggestions



Welcome to CRMtimes. In this issue we are providing more information about the features in Commence v3.0, which has now been released. Also, we have now released  Recruit Express, which is gaining a lot of interest as a powerful, low cost solution for Recruitment Agencies. We have a new update of AccountLink, our bi-directional interface to MYOB, being released next month.

If you are a reseller, have you considered adding Commence to your product line? We are looking for capable Business Partners, and this is a great opportunity to get involved in the growing CRM market.

Over the last few months, we have been very busy redesigning our main website  Check it out and see what you think.


Commence Designer Edition v3.0

Commence RM 3.0 has now been shipping for several months and our customers are pleased with the new features. The enhancements make Commence easier to use with features like a new forms designer and improved multi-views.

Click here for further details


Recruit Express - A CRM solution for Recruitment Agencies

Advanced User Systems has released Recruit Express, a solution to enable Recruitment organisations to manage all their clients, candidates and assignments. Many common tasks are automated, saving time in day to day operations. Plus Recruit Express provides consultants with information about open positions, and has tools to help select potential candidates.

Click here for further information


New version of AccountLink released

Advanced User Systems announces the latest release of AccountLink, a bi-directional link between Commence and MYOB.

Click here for the latest features


Commence Reseller Opportunities

If you are working in the IT industry as a reseller or System Integrator, and CRM is part of your strategic direction, you need to read this article! We are always looking for capable organisations to add to our list of Business Partners, and this could be a great opportunity for your business.

Click here to read the article.


Web-hosted CRM: Does it really give you what you need?

The decision to go with a web-hosted CRM system or a LAN-based CRM system, can be quite a difficult choice for many people unless you have a thorough understanding of all the factors involved. This article explores some of the issues with web-hosted CRM solutions.

Click here to read the article.


User Story: Inform Training

Inform Training wanted to move to a new business model and knew that they needed an advanced CRM solution that put customers at the centre of their operation. They chose Commence, as it provided the technology to support their organisational model, and provide professional service to their customers.

Click here to read the article.


Technical Desk - Sending emails from Commence Connect

The ability to send emails from the Commence CRM database is very powerful indeed. Commence provides Connect, a sophisticated tool to implement transmission of emails to a large number of customers or prospects. By following a few simple steps, you can make efficient use of this exciting new way to keep in touch with your contacts.

Click here to read the article.


Forms Expert - Adding an image field to a form in Commence

How do you add an image field onto a Commence form? What types of images can be used? How do you get the new picture onto the Commence form? All these  questions and more are answered in this article.

Read on for more details.


Your comments and suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to

Thank You!


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Last Modified: 15:16, March 29, 2004.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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