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CRMtimes - Q1 2005 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing.

In this issue:
* Welcome
* Advanced User Systems now Microsoft CRM Certified Software Advisors
* New Version Of AccountLink
* Commence Corporation Newsletter
* Commence Launches Public Knowledgebase
* Coming Soon - Commence RM Version 3.1
* Technical Desk - Creating Letters and Mail Merges
* Forms Expert - Testing If A Name Already Exists
* Your Comments And Suggestions


At the end of last year, we hinted that we will have some exciting announcements - we are delighted to now be able to offer an additional CRM solution: Microsoft Business Solutions CRM. Our engineers have now been fully trained and certified on the products, and we are ready to assist with your requirements.

In conjunction with the introduction of Microsoft CRM, we are working on a new version of AccountLink, the tool to bi-directionally synchronise data between your CRM package and MYOB. As well as many new enhancements, AccountLink will also work with Microsoft CRM.

We have not forgotten our valued Commence customers, and we are still totally committed to the Commence solution.  Look out for information about the next version of Commence, version 3.1: we preview a couple of the new features in this issue. Also, read our technical desk article for all you ever wanted to know about doing a Mail Merge with Commence.


Advanced User Systems now Microsoft CRM Certified Software Advisors

Microsoft have now appointed Advanced User Systems as a Microsoft CRM Certified Software Advisor. This means we can now offer the Microsoft CRM solution, backed by full installation, consulting, support and training services. Microsoft CRM has been receiving intense market interest, and we are excited to be able to provide this emerging technology to our customers.

Click here for further details


New Version Of AccountLink

Development of the new version of AccountLink is well underway, built completely in .Net. Some of the key features are a stand-alone user interface, new progress feedback and logging, and support for Microsoft CRM.

Click here for further details


Commence Corporation Newsletter

Read the latest news from Commence Corporation.

Go to the Commence Newsletter


Commence Launches Public Knowledgebase

Commence has introduced a public knowledgebase, CommenceKB, containing a wealth of valuable technical information. 

Read more.


Coming Soon - Commence RM Version 3.1

Commence are working hard on the next version: this article provides a preview of a couple of the new features.

Learn about Commence 3.1 features


Technical Desk - Creating Letters and Mail Merges

Have you ever tried to do a mail merge, and wanted to check on the procedure to follow? This article provides a step-by-step guide to using Commence to create letter templates and run a Mail Merge, using the latest Word macros.

Click here to go to the article


Forms Expert - Testing If a Name Already Exists 

With some simple scripting to check if a contact already exists, you can greatly improve productivity as you enter data. We are sharing some of our most often used code, to take the hard work out of setting this up.

Read on for more details.


Your Comments And Suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to

Thank You!


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Last Modified: 10:03, March 10, 2005.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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