CRMtimes - March / April 2003 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized
organisations - with 3 to 200 employees.
In this issue
* Welcome
* CRM - An Executive Perspective
* User Story: MPW Australia
* Commence Wins 2003 ISM Award
* Commence RM: Australian Edition
* Technical Desk - Modifying your Commence database
* Forms Expert - Generating a unique identifier
* Your comments and suggestions
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Welcome
Welcome to the March/April Edition of the CRMtimes newsletter. Since we have recently
developed our AccountLink software (which provides bi-directional sharing of Commence and
MYOB data), we have been approached by many MYOB Certified Consultants who asked to be
placed on our CRMtimes list. To those consultants and everyone new to our newsletter we
extend our warmest welcome and hope our information is useful to you and keeps you
up-to-date with the latest in CRM.
If anyone missed our OEM partnership announcement with MYOB, the details can be found
at:
http://CRMtimes.aus.com.au/0203/myob.htm
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CRM - An Executive Perspective
You know that you may be missing some sales opportunities; customer service problems
are dragging out; some clients are not being looked after as well as you would like... you
know you need a CRM solution, but how do you convince management?
http://CRMtimes.aus.com.au/0403/ExecPerspective.htm
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User Story: MPW Australia
MPW Australia needed a distributed, shared approach to customer information, and after
looking at what was available in the market, purchased Commence. Now four years later, see
what they think and how they have extensively
customised Commence to meet the requirements of the their business workflow and
procedures.
http://CRMtimes.aus.com.au/0403/mpwaustralia.htm
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Commence Wins 2003 ISM Award
Commence fills the void in the CRM market for an affordable, ready-to-use solution with
rapid implementation and user friendliness that gets users on board quickly and easily - a
key to any successful CRM implementation
http://CRMtimes.aus.com.au/0403/award.htm
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Commence RM: Australian Edition
Commence RM: Australian Edition has built on the proven Commence technology and it
includes a number of features designed especially for Australian businesses. It includes
Sales, Customer Service, Contact management and Marketing modules that will make your
company a more effective sales and service organisation
http://CRMtimes.aus.com.au/0403/AustralianEd.htm
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Technical Desk - Modifying your Commence database
One of the great features of Commence is the ability to easily customise your database
to suit your own requirements. This enables you to get the full power from your database,
however there are a few important points you should keep in mind when trying to customise
your database:
http://CRMtimes.aus.com.au/0403/technical.htm
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Forms Expert - Generating a unique identifier
One of the most frequently asked questions is "How do I generate a unique
identifier field in Commence?"...well here is how you do it:
http://CRMtimes.aus.com.au/0403/forms.htm
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Your comments and suggestions
We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
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CRMtimes is published bi-monthly by Advanced User Systems Pty Ltd. |
