Commence RM:
Australian Edition

Commence RM: Australian Edition has built on the proven Commence technology to address the needs of Australian businesses. It includes modules that will make your company a more effective sales and service organisation:

• Sales - capture all sales information, get a handle on all the opportunities in your sales cycle, pricing and quoting information at your fingertips
• Customer Service - log all the calls into your help desk, ensure your clients get prompt response and have their questions resolved quickly
• Contact management - keep all your customer details in one system, so everyone has current information immediately available. Log conversations and documents against the contact with the information being shared and updated in real time.
• Marketing - manage mail lists, telemarketing and integration with your web site.

Also with AccountLink you can integrate your CRM information with MYOB. AccountLink will keep your Commence database synchronised with your MYOB accounting, saving time and ensuring everyone has the latest sales history.

Commence RM: Australian Edition includes a number of features designed especially for Australian businesses. When you enter a suburb, the postcode is automatically looked up. In the event of multiple postcodes, you will be given a list box to choose the correct postcode. Suburbs are automatically changed to upper case, in accordance with Australian Post preferences. When entering a phone number, Commence will check the number of digits are correct then format appropriately. Features such as these help ensure your data is complete and avoid common data entry errors.

Many Australian companies have a significant Help Desk / Customer Service requirement, and Commence RM: Australian Edition has features usually only found in solutions costing thousands more. Every call is given a tracking number, and workflow can be managed with assignment of a technician. Every action associated with a particular incident is tracked, and Commence can even calculate out the billing for a service request.

Client response times are managed by Service Level Agreements, automatically assigning parameters to ensure your clients get the service they expect. In the event that an incident is not resolved in the required time, managers can be automatically alerted by email.

Other features like email integration, knowledge base (tracking original incident), payment recording, RMA and Product (Serial Number) Register make this the most complete Help Desk solutions for small to medium, size business. Plus Commence RM: Australian Edition includes all the other build in applications for Sales Force Automation and Marketing.

Commence RM: Australian Edition can be easily integrated with your web site hosted on IIS server. Enquires entered onto the web site are captured directly to Commence, and flagged for further action. Alternatively web enquiries converted by a hosted web site and converted to email, can be intercepted and the data automatically copied into Commence.