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CRMtimes - May / June 2003 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 200 employees.

In this issue
* Welcome
* Commence in the News
* CommenceRM: Australian Edition 
* Get on a Commence Maintenance Plan and Save
* Is Email Spam a Problem?
* Technical Desk - Migrating your Existing Data
* Forms Expert - Data Validation
* Your comments and suggestions


Welcome to the May/June Edition of the CRMtimes eNewsletter. As you approach the end of the financial year, it is a good time to reflect on your achievements over the past twelve months and how you can improve your business during the next twelve months.

How can you make your company a more effective sales and service organisation, providing improved customer satisfaction? Invariably the answer you will come up with is Customer Relationship Management - the ability to track all the information relating to your customers and prospects, ensuring you can always find the information you need quickly and efficiently, and follow up in a timely manner.

In completing your end of year accounts, many of you will be using MYOB to do final entries and create reports. Imagine how much more efficient it would be if your accounting package was linked to your CRM system. This would allow sharing of company details and your sales force would have access to accurate sales history and invoices. For more information about this, take a look at our article on Commence Australian Edition in this issue.


Commence in the News

If you have a small to mid-sized business, this article offers some great tips on choosing a CRM solution.


CommenceRM: Australian Edition

Commence Australian Edition provides all the CRM features you need - including modules for sales force automation, marketing and customer service. There is even an AccountLink option so you can integrate your CRM information with your MYOB accounting data.


Get on a Commence Maintenance Plan and Save

The Commence Maintenance Plan offers significant savings on product upgrades and technical support. Customers on maintenance are assured of having the most up to date version of Commence with free access to new enhancements and patches.


Is Email Spam a Problem?

With the explosion in electronic communication via email, has come a new problem: the volume of unsolicited emails, better known as "Spam". If this is a problem for you, we would like to hear from you - please take a moment to fill out our feedback page or email to


Technical Desk - Migrating your Existing Data

When you move to Commence, you can easily import all of your existing data - this article provides some practical tips to help you with the import process.


Forms Expert - Data Validation

Commence includes powerful scripting tools, that can be used to validate data as it is being entered. This enables business rules to be enforced, and helps to catch obvious data entry errors.


Your comments and suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to

Thank You!


Privacy Information

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We trust that this information is of interest to you.  If you are no longer the correct contact for CRM information or would prefer not to receive this Newsletter, please send a reply to this email with the words "Please Remove" at the beginning of the body of the message.

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CRMtimes is published quarterly by Advanced User Systems Pty Ltd.

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Last Modified: 15:05, June 23, 2003.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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This site is sponsored by Advanced User Systems Pty Ltd.