CRMtimes - May / June 2003 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized
organisations - with 3 to 200 employees.
In this issue
* Welcome
* Commence in the News
* CommenceRM: Australian Edition
* Get on a Commence Maintenance Plan and Save
* Is Email Spam a Problem?
* Technical Desk - Migrating your Existing Data
* Forms Expert - Data Validation
* Your comments and suggestions
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Welcome to the May/June Edition of the CRMtimes eNewsletter. As you approach the end of
the financial year, it is a good time to reflect on your achievements over the past twelve
months and how you can improve your business during the next twelve months.
How can you make your company a more effective sales and service organisation,
providing improved customer satisfaction? Invariably the answer you will come up with is
Customer Relationship Management - the ability to track all the information relating to
your customers and prospects, ensuring you can always find the information you need
quickly and efficiently, and follow up in a timely manner.
In completing your end of year accounts, many of you will be using MYOB to do final
entries and create reports. Imagine how much more efficient it would be if your accounting
package was linked to your CRM system. This would allow sharing of company details and
your sales force would have access to accurate sales history and invoices. For more
information about this, take a look at our article on Commence Australian Edition in
this issue.
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Commence in the News
If you have a small to mid-sized business, this article offers some great tips on
choosing a CRM solution.
http://CRMtimes.aus.com.au/0603/news.htm
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CommenceRM: Australian Edition
Commence Australian Edition provides all the CRM features you need - including modules
for sales force automation, marketing and customer service. There is even an AccountLink
option so you can integrate your CRM information with your MYOB accounting data.
http://CRMtimes.aus.com.au/0603/AustralianEd.htm
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Get on a Commence Maintenance Plan and Save
The Commence Maintenance Plan offers significant savings on product upgrades and
technical support. Customers on maintenance are assured of having the most up to date
version of Commence with free access to new enhancements and patches.
http://CRMtimes.aus.com.au/0603/maintenance.htm
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Is Email Spam a Problem?
With the explosion in electronic communication via email, has come a new problem: the
volume of unsolicited emails, better known as "Spam". If this is a problem for
you, we would like to hear from you - please take a moment to fill out our feedback page or email to info@aus.com.au.
http://CRMtimes.aus.com.au/0603/emailspam.htm
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Technical Desk - Migrating your Existing Data
When you move to Commence, you can easily import all of your existing data - this
article provides some practical tips to help you with the import process.
http://CRMtimes.aus.com.au/0603/technical.htm
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Forms Expert - Data Validation
Commence includes powerful scripting tools, that can be used to validate data as it is
being entered. This enables business rules to be enforced, and helps to catch obvious data
entry errors.
http://CRMtimes.aus.com.au/0603/forms.htm
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Your comments and suggestions
We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
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CRMtimes is published quarterly by Advanced User Systems Pty Ltd. |
