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CRMtimes - Q2 2004 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 200 employees.

In this issue
* Welcome
* CommenceRM 3.0 - New Features Make Commence Even Easier To Use
* Recruit Express - New Web Integration Features

* New Zealand Business Partner: InfoSmart Business Solutions

* Upgrading to CommenceRM 3.0

* Using Word To Create Mailing Labels

* Technical Desk - Inserting a Commence view into a document
* Forms Expert - CommenceRM 3.0 Detail Form Designer
* Your comments and suggestions



Welcome to CRMtimes. In this issue we are providing more information about the new features in CommenceRM 3.0, with a particular focus on how these features add to ease of use. We also review the web integration features in Recruit Express, and announce the appointment of a new Business Partner in New Zealand.


CommenceRM 3.0 - New Features Make Commence Even Easier To Use

One of the strengths of Commence is the flexibility in filtering information, and the new Multiview toolbar makes the power of advanced filters more accessible to the average user. The new Detail Form tools provide a platform to make data entry exceedingly easy, with the addition of text, graphics and popup help in Detail Forms. 

Click here for further details


Recruit Express - New Web Integration Features

Recruit Express has now been enhanced to provide website integration. In the latest release, candidates can register and edit their information from the website, as well as getting a listing of available positions.

Click here for further information


New Zealand Business Partner: InfoSmart Business Solutions

After evaluating several CRM products, NZ solution provider InfoSmart Business Systems has chosen Commence to support the growing number of small to medium size businesses implementing CRM in New Zealand. We are pleased to welcome InfoSmart as our newest Commence Authorised Business Partner.

Click here for the further details


Upgrading To CommenceRM 3.0

CommenceRM 3.0 includes major new features like the Multiview Toolbar, Detail Form enhancements and increased database capacity. If you have not taken the opportunity to upgrade to the latest Commence software, now is the time to get outstanding value at an attractive price.

Information on upgrades is available at:

Download an evaluation of Commence RM 3.0 from


Using Word To Create Mailing Labels

A very powerful feature of CommenceRM 3.0 is the ability to create letter, label and envelope templates and use them directly with the Microsoft Word Merge facility. This article focuses on the procedures for creating label templates for Word 2000, XP and 2003.

Click here to read the article


Technical Desk - Inserting A Commence View Into A Document

Commence views provide a means to deliver information to your customers and staff, with total flexibility over the fields to include, sort order and so on. Many users are not aware that the Commence Word Merge facilities provide a means to easily include a view into a merged document. 

Click here to find out how to get your customised views into Word


Forms Expert - CommenceRM 3.0 Detail Form Designer

CommenceRM 3.0 includes powerful enhancements for developers and users creating detail forms. This article explains the new Form Designer Tool, describes common operations and also gives a few hints that will help you use the tool more productively.

Read on for more details.


Your comments and suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to

Thank You!


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Last Modified: 17:10, May 24, 2004.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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