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CRMtimes - Q2 2005 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing.

In this issue:
* Welcome
* Commence RM 3.1 Announced 
* Commence Public Knowledgebase
* Advanced User Systems now Microsoft CRM Certified Software Advisors
* Technical Desk - Setting Up Workgroup Expert
* Forms Expert - Creating Recurring Calendar Items
* Your Comments And Suggestions
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Welcome

This issue of CRMtimes provides important information about the exciting new features coming in Commence RM version 3.1, including new user interface features, support for ActiveX Controls in Detail Forms and enhanced reporting tools. We also examine how to set up Appointments or Meetings that recur on a regular basis, as well as a tutorial on setting up and using Workgroup Expert.

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Commence RM 3.1 Announced

Commence have now announced the next version of the product, Commence RM 3.1, which is due for release before too long. We examine some of the key new features, and how they will help you.

Learn about Commence 3.1 features

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Commence Public Knowledgebase

Commence has introduced a public knowledgebase, CommenceKB, containing a wealth of valuable technical information. 

Read more.

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Advanced User Systems now Microsoft CRM Certified Software Advisors

Microsoft have now appointed Advanced User Systems as a Microsoft CRM Certified Software Advisor. This means we can now offer the Microsoft CRM solution, backed by full installation, consulting, support and training services. Microsoft CRM has been receiving intense market interest, and we are excited to be able to provide this emerging technology to our customers.

Click here for further details

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Technical Desk - Setting Up Workgroup Expert

Workgroup Expert allows your system/database administrator, to quickly and easily monitor the "health" of the Commence Workgroup. We encourage our customers to make use of Workgroup Expert (which is included at no charge with Commence), and this article provides a tutorial on installing and setting up this valuable tool.

Workgroup Expert Tutorial

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Forms Expert - Creating Recurring Calender Items 

We have found that many Commence customers are not aware of this simple yet powerful built-in feature to schedule repeating appointments, meetings, or anniversaries. This article provides training in how to use this facility.

Read on for more details.

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Your Comments And Suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to CRMtimes@aus.com.au.

Thank You!

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Privacy Information

We take our obligation to protect your privacy seriously. We make every effort to ensure that the recipients of our direct marketing or eNewsletter are those individuals who have asked to receive information and have expressed an interest in our products and services. We apologise if this message has been sent to you in error.

We provide a "remove" feature and will honour all such requests immediately. If you wish to be removed from our mailing list, please follow the procedures below.

Our full Privacy Policy is available at http://CRMtimes.aus.com.au/privacy

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If you know of others who might be interested in this information, please forward their name and email address to CRMtimes@aus.com.au. You can also subscribe at http://CRMtimes.aus.com.au/feedback.

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Last Modified: 22:36, June 06, 2005.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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This site is sponsored by Advanced User Systems Pty Ltd.

Email: CRMtimes@aus.com.au
http://www.aus.com.au