CRMtimes - Q2 2005 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing.
In this issue:
* Welcome
* Commence RM 3.1 Announced
* Commence Public Knowledgebase
* Advanced User Systems now Microsoft CRM Certified Software
Advisors
* Technical Desk - Setting Up Workgroup Expert
* Forms Expert - Creating Recurring
Calendar Items
* Your Comments And Suggestions
----------------------------------------
This issue of CRMtimes provides important information about the
exciting new features coming in Commence RM version 3.1, including new
user interface features, support for ActiveX Controls in Detail Forms
and enhanced reporting tools. We also examine how to set up
Appointments or Meetings that recur on a regular basis, as well as a
tutorial on setting up and using Workgroup Expert.
----------------------------------------
Commence have now announced the next version of the product,
Commence RM 3.1, which is due for release before too long. We examine
some of the key new features, and how they will help you.
Learn
about Commence 3.1 features
----------------------------------------
Commence has introduced a public knowledgebase, CommenceKB,
containing a wealth of valuable technical information.
Read more.
----------------------------------------
Microsoft have now appointed Advanced User Systems as a Microsoft
CRM Certified Software Advisor. This means we can now offer the
Microsoft CRM solution, backed by full installation, consulting,
support and training services. Microsoft CRM has been receiving
intense market interest, and we are excited to be able to provide this
emerging technology to our customers.
Click here for further details
----------------------------------------
Technical Desk - Setting Up Workgroup
Expert
Workgroup Expert allows your
system/database administrator, to quickly and easily monitor the
"health" of the Commence Workgroup. We encourage our
customers to make use of Workgroup Expert (which is included at no
charge with Commence), and this article provides a tutorial on
installing and setting up this valuable tool.
Workgroup Expert Tutorial
----------------------------------------
Forms Expert - Creating Recurring
Calender Items
We have found that many Commence customers are not aware of this
simple yet powerful built-in feature to schedule repeating
appointments, meetings, or anniversaries. This article provides
training in how to use this facility.
Read on for more details.
----------------------------------------
We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
----------------------------------------
Privacy Information
We take our obligation to protect your privacy seriously. We make every effort to
ensure that the recipients of our direct marketing or eNewsletter are those individuals
who have asked to receive information and have expressed an interest in our products and
services. We apologise if this message has been sent to you in error.
We provide a "remove" feature and will honour all such requests immediately.
If you wish to be removed from our mailing list, please follow the procedures below.
Our full Privacy Policy is available at http://CRMtimes.aus.com.au/privacy
----------------------------------------
We trust that this information is of interest to you. If you are no longer the
correct contact for CRM information or would prefer not to receive this Newsletter, please
send a reply to this email with the words "Please Remove" at the beginning of
the body of the message.
If you know of others who might be interested in this information, please forward their
name and email address to CRMtimes@aus.com.au. You can also subscribe at http://CRMtimes.aus.com.au/feedback.
CRMtimes is published quarterly by Advanced User Systems Pty Ltd. |
