CRMtimes - Q3 2003 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized
organisations - with 3 to 200 employees.
In this issue
* Welcome
* Commence Announces the Release of Designer Edition Version 3.0
* New Version of AccountLink
* Customers Respond Favourably to Annual Maintenance Plan
* Marketing Tip - Bulk Email
* Technical Desk - Colour Codes
* Forms Expert - Setting a Colour Code Field
* Your comments and suggestions
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Welcome
Welcome to the 3rd Quarter Edition of the CRMtimes eNewsletter. The big news in this
edition is the release of Designer Edition v3.0. Plus we have some great tips on making
the most of colour coding your views. Read on for more information.
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Commence Announces the Release of Designer Edition Version 3.0
In October, Commence will release version 3.0 of the Designer Edition. With new ways of
presenting and searching for information and a new Detail Form layout and design tool, you
can build additional functionality into your Commence applications, while also enhancing
ease of use.
New features in Designer Edition v3.0:
- Detail Forms Designer to incorporate graphics, help text and form controls in Commence
forms
- Enhanced connection control, which now allows additional connected fields to be
displayed in the control.
- Modifications to calendar view, to display concurrent appointments and better support
group scheduling
- Support for latest Microsoft Windows Installer and current operating systems and
applications
- Automated database converter, ensures your custom applications and all data are
transferred easily to the new version
- Enhanced database capacities
- Faster synchronisation and easier administration
Click here for further details and screen shots
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New Version of AccountLink
October will also see the release of our new version of AccountLink - the
bi-directional interface between Commence and MYOB. This includes many enhancements such
as streamlined integration with MYOB, greater control over synchronisation and an enhanced
synchronisation algorithm.
Click here for further information
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Customers Respond Favourably To Annual Maintenance Plan
The Commence Maintenance program has been extremely successful, with many customers
taking advantage of the low cost plan, to ensure they protect their investment in
Commence, with free upgrades and technical support.
Click here for further information
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Marketing Tip - Bulk Email
With the explosion in communication via email, this now represents a highly efficient
marketing method. This article examines some of the important requirements in a tool to
effectively conduct email marketing campaigns, and discusses Commence Connect in this
environment.
Click here to read the article
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Technical Desk - Colour Codes
Information stored in your Commence database can be made much more meaningful with the
addition of colours. This is a feature of Commence that is often not utilised, even
though it is easy to set up. Your appointments can be assigned colours, leads can be
prioritised so major opportunities stand out, and your help desk can flag unresolved
incidents.
Click here to read the article.
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Forms Expert - Setting a Colour Code Field
Following on from the previous article, once you set up your colour coding, you often
want to have the colours set automatically. This can be achieved by Agents or VBscripting
- or a combination of both.
Click here to read the article.
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Your comments and suggestions
We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
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CRMtimes is published quarterly by Advanced User Systems Pty Ltd. |
