Customers Respond Favourably
To Annual Maintenance Plan
Even a difficult economy could not deter Commence customers from
taking advantage of a low cost program to secure their software
investment by purchasing a maintenance plan.
"The program has
been extremely successful," stated Nicole Reed, Customer Service
Manager at Commence.
"Customers want to ensure that their
software will continually be updated, yet are also looking for a solid
value in keeping their software current. Based on the large number of
upgrades, our customers see the exceptional value and are benefiting
from it, "she concluded.
Customers benefit from maintenance in many ways:
- Customers get the security of knowing that they are working with the latest version of
the software, receiving new enhancements, patches and bug fixes as they come out.
- Customers are able to budget for annual maintenance more easily than having to go back
to management and seek approval every time an upgrade is required.
- Customers are more willing to commit to annual maintenance than getting upgrades each
year - especially if the cost of being on maintenance is far cheaper than the cost of
upgrading.
Commence maintenance includes:
- Free upgrades to new versions and and service pack updates of Commence over the 12 month period of the
contract.
- Basic technical support (2 incidents per license), by phone, fax and email.
Note: Commence maintenance can only be purchased at the time of purchasing new licenses
or upgrading your existing ones.
Maintenance Services
Advanced User Systems offers maintenance and support services which
are designed to ensure that you realise the maximum value and
satisfaction from Commence products.
Support Plans
Advanced User Systems offers support plans for the Designer Edition
on an incident or hourly basis. This allows customers to select a
program best suited to their personal and/or business needs.
Professional Services
We also offers professional services for our customers who may wish
to have customisation, programming or training assistance with their
Commence products.
Details of all our Maintenance Agreements are available on request.
For more information please contact Advanced User Systems on
02 9878 4777, or alternatively you can use our request form which is at: http://CRMtimes.aus.com.au/feedback.
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