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Our customers want to ensure they remain as competitive as
possible, while managing their Commence software investment. Commence
Maintenance Plans are the ideal way to meet these objectives, by
providing free updates and basic technical support.
"The Commence Maintenance Plans have been extremely successful," stated Nicole Reed, Customer Service
Manager at Commence.
"Customers want to ensure that their
software will continually be updated, yet are also looking for a solid
value in keeping their software current. Based on the large number of
upgrades and continual enhancements to the product, our customers see the exceptional value and are benefiting
from it", she concluded.
Customers benefit from maintenance in many ways:
- Customers get the security of knowing that they are working with the latest version of
the software, receiving new enhancements, patches and bug fixes as they come out.
- Customers are able to budget for annual maintenance more easily than having to go back
to management and seek approval every time an upgrade is required.
- Customers are more willing to commit to annual maintenance than getting upgrades each
year - especially if the cost of being on maintenance is far cheaper than the cost of
upgrading.
- Customers know that down time is minimised through responsive and
knowledgeable answers to technical support questions (basic
technical support).
Commence maintenance includes:
- Free upgrades to new versions and service pack updates of Commence over the 12 month period of the
contract.
- Basic technical support (2 incidents per license), by phone and email.
Commence Maintenance represents great value, as it is a fraction of
the cost of an upgrade, plus it also includes basic technical support.
Note: Commence maintenance can only be purchased at the time of purchasing new licenses
or upgrading your existing ones. Basic Technical support is only
available to Advanced User Systems' customers.
Range of Commence Support Plans
In addition to Commence Maintenance Plans, Advanced User Systems
offers a number of other support options, designed to meet your
particular requirements.
Installation Support
A 30 day period of initial installation support from
your date of purchase, provided at no charge. This service
is intended to assist you through your first installation and to
introduce you to additional services
available.
Maintenance Plans
As discussed above, this is the best way to ensure you receive free
updates and basic technical support..
Support Plans
Advanced User Systems offers support plans for the Designer Edition
on an incident or hourly basis. This allows customers to select a
program best suited to their personal and/or business needs. Hourly
based Support Plans can be extended to include consulting.
Professional Services
We also offers professional services for our customers who may wish
to have customisation, programming or training assistance with their
Commence products.
Details of all our Support Plans are available on request.
For more information please contact Advanced User Systems on
02 9878 4777, or alternatively you can use our request form which is at: http://CRMtimes.aus.com.au/feedback.
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