CRMtimes - Q3 2005 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing.

Welcome

The big news in this issue is new releases. Commence are about to release Commence RM 3.1, and Microsoft have announced some of the features that will be in the next release of their CRM product. We provide information on the features in both of these updates.

For the technically inclined, be sure to check out the Technical Desk article on Commence Selective Synchronisation. This provides a practical guide to setting up this powerful feature.

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Commence RM 3.1 New Features

Commence RM 3.1 is being released in the US this month, and internationally very soon after. There are many new features, some of the highlights being new Windows support and Outlook interoperability, ActiveX Controls in Detail Forms, Report Wizard, Organisational Chart and Sales Funnel.

Learn about Commence RM 3.1 features

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Commence Business Partners Find Exceptional Value in Version 3.1

Commence Business Partners recently got together for a preview of the new Commence RM 3.1 release. Here are some of their comments.

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Microsoft CRM 3.0 New Features

Microsoft is planning to release the next version of its CRM offering in early 2006. This article lists some of the new features that are planned to be included. We also provide a number of useful links for advice on upgrading to Microsoft CRM 3.0.

Read more.

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Commence Maintenance Plans

Commence Maintenance Plans provide the best way to ensure your Commence software is kept up to date, at the lowest possible cost. We explain what the maintenance plans include, and discuss the customer benefits.

Click here for further details

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Technical Desk - Setting Up Selective Synchronisation

Many customers find that configuring Selective Synchronisation is a challenge. This article uncovers the secrets of Selective Synchronisation, and provides a detailed, practical configuration guide.

Selective Synchronisation Tutorial

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Forms Expert - API wrapper: AUSEditFieldinCat

For the Commence Administrator that is writing scripts and using the Commence API, this function will be a great time-saver.

Read on for more details.

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Your Comments And Suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to CRMtimes@aus.com.au.

Thank You!

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CRMtimes is published quarterly by Advanced User Systems Pty Ltd.