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CRMtimes - September / October 2002 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 50 employees.

In this issue
* Welcome
* Commence RM 2.1 New Features
* AccountLink Bi-directional Interface From MYOB to Commence
* Commence Maintenance And Support
* Upgrade To Commence 2.1
* Sales Tip - Body Language On The Phone?
* Technical Desk - Backing Up Your Commence Data
* Forms Expert - Capitalising Names And Checking Phone Numbers
* Your Comments And Suggestions



Welcome to the October Edition of CRMtimes. In this eNewsletter we are aiming to bring you information that will be useful in your business as you implement and improve on your Customer Information Management system. As well as providing information about Commence RM, the award winning CRM system for small to medium size business, we will update you on associated products and provide technical tips. We will even give you the occasional sales and support tip that will help you to win more sales or improve customer satisfaction.

For our customers already using Commence we will be bringing you some technical tips to help you get more value from your investment. In this issue we examine backup strategies and VBscripting to check form data.

We have a special web site dedicated to CRMtimes: (note there is no "www"). Each issue of CRMtimes is intended to be quick and easy to read. Just scan over the paragraph or so in the email, then if you want more information, follow the link to the full article on the web site. The web site will also hold previous issues.


Commence RM 2.1 New Features

Commence has now released the latest version: Commence RM 2.1 Designer Edition. In this release, Commence have focused on the underlying toolkit technology and have provided major new functionality:
- New Report Designer and Viewer offering full control over appearance of printed and screen reports.
- Commence Connect for E-mail provides a new solution for in-house email campaigns. Commence Connect can email any number of files in a variety of formats including plain text, html, Word, RTF and PDF.
- Enhanced Word 2000/XP integration expanding use of MS Word document formats to reduce time spent on correspondence tasks and provide tighter integration with Commence.
- Enhanced Outlook integration
- Various new features and improvements

To review full details about the new release visit:

Download an evaluation of Commence RM 2.1 from


AccountLink Bi-directional Interface From MYOB To Commence

With Commence RM Australian Edition v8, we have introduced AccountLink - a bi-directional interface from Commence to MYOB! This allows you to share information with your accounting department using MYOB. Your sales people will always have the latest information on invoices issued / product shipped, and changes you make to client details in Commence will be updated automatically back in MYOB.

Commence is the first CRM package for small to medium sized businesses, to be truly integrated with MYOB!

For more information about AccountLink visit:

Download an evaluation of AccountLink from


Commence Maintenance And Support

Did you know that with Commence RM we now offer maintenance, which covers free upgrades and technical support? Best of all, the cost of the maintenance is less than the current cost of an upgrade! Details of the maintenance plan:


Upgrade To Commence RM 2.1

If you have not taken the opportunity to upgrade to the latest Commence software, now is the time to upgrade to our newest version 2.1 and get outstanding value at an attractive price. There is an upgrade path from previous versions of Commence (v3 onwards), and all your data will be preserved.

Commence has a policy to support the current version of the product and one prior version. As such, Commence 2000 has reached end of life and will no longer be sold or supported after October 31st. Those customers on a support plan with Commence 2000 will of course be supported through to the expiration date of their agreement.

Information on upgrades is available at:

Download an evaluation of Commence RM 2.1 from


Sales Tip - Body Language On The Phone?

Did you realise that the way words are spoken are five times more important than the words we use? Body Language is more than just our posture and how we appear in a meeting; it is also our tone of voice over the phone. Factors such as Inflection, Volume, Pace and Intensity have a major impact on the message we convey.

Read on for some tips on how can you build good body language over the phone:


Technical Desk - Backing Up Your Commence Data

In this article we outline a simple strategy to effectively backup your Commence data. To create a reliable backup, you need to use the Commence backup mechanism - simply copying the raw Commence data files onto tape may not work reliably and is not supported.

To learn how to set up an agent to automatically backup your data each day:

Forms Expert - Capitalising Names And Checking Phone Numbers

The data you collect is a great asset for your business, and it is even more valuable if it is accurate and "clean". You can minimise data errors through some simple scripting and checking. For example you can automatically make the first letter of a person's name capitalised. Or you might want to check that an Australian telephone number has 10 digits.

We provide working scripts to enable these functions:


Your comments and suggestions

This has been the first issue of CRMtimes. We hope you have enjoyed reading this eNewsletter and have found something of value.

We would welcome any feedback, suggestions or requests for future articles. In particular, is the plain text format preferred or would you rather have an html formatted document? Do you like the brief description to aid quickly scanning the key points or would you prefer more detail instead of linking to the web site?

Please email any comments to

Thank You!

Privacy Information

We take our obligation to protect your privacy seriously. We make every effort to ensure that the recipients of our direct marketing or eNewsletter are those individuals who have asked to receive additional information and have expressed an interest in our products and services. We apologise if this message has been sent to you in error.

We provide a "remove" feature and will honour all such requests immediately. If you wish to be removed from our mailing list, please follow the procedures below.

Our full Privacy Policy is available at


We trust that this information is of interest to you.  If you are no longer the correct contact for CRM information or would prefer not to receive this Newsletter, please send a reply to this email with the words "Please Remove" at the beginning of the body of the message.

If you know of others who might be interested in this information, please forward their name and email address to You can also subscribe at

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Last Modified: 16:23, August 09, 2005.

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CRMtimes - eNewsletter for Business Managers implementing CRM

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