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CRMtimes - November / December 2002 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 200 employees.

In this issue
* Welcome!
* Special offer on Commence RM 2.1 Australian Edition- Buy 10, Get 2 free
* Why CRM? - moving from Contact Management
* Executive Perspective - Six Points to Consider Before Buying your CRM Solution
* Commence in the News
* Upgrading to Commence RM 2.1
* User Story: Jarrett Implements - Tracking Leads and Automating the Sales Process
* Support Tip - Tracking calls and escalation?
* Technical Desk - Making the most of your keyboard
* Forms Expert - Logging a History of Changes
* Your comments and suggestions

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Welcome!

Welcome to the November / December Edition of CRMtimes. In this issue we have some great information on reasons to implement CRM and how it differs from Contact Management. We also have a great offer for purchasers of Commence RM - get 2 licenses for free! The user story is about one of our recent customers and their experience with Commence. Plus the usual features including a support tip, ideas on using your keyboard, and code to track your changes.

We would like to take this opportunity to wish all our customers best wishes for Christmas and the holiday period, and every success in the new year!
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Special offer on Commence RM 2.1 Australian Edition- Buy 10, Get 2 free

That's right, for the next month with your purchase of 10 copies of Commence RM Australian Edition, we are giving away 2 extra copies - FREE!

For details of the special offer, go to:
http://CRMtimes.aus.com.au/1102/special.htm

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Executive Perspective - Six Points to Consider Before Buying your CRM Solution

Larry Caretsky, CEO of Commence Corporation provides a framework of criteria to use when evaluating CRM solutions. Factors such as how well the solution fits your company needs, ease of implementation and customisation, scalability and total cost of ownership are examined.
http://CRMtimes.aus.com.au/1102/crmsolution.htm

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Why CRM? - moving from Contact Management

What is CRM? What is Contact Management? How is CRM different to Contact Management? What are the benefits of implementing CRM? These questions are answered in the article at:
http://CRMtimes.aus.com.au/1102/whycrm.htm

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Commence in the News

PC Magazine recently completed its review of the top CRM companies for Sales Force Automation, and Commence came up looking good. For more information
http://CRMtimes.aus.com.au/1102/press.htm

Or for the full article, go to http://www.pcmag.com/article2/0,4149,651098,00.asp

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Upgrading to Commence RM 2.1

Commence RM 2.1 includes major new features like the Report Writer, Email Connect tool and new Word integration. If you have not taken the opportunity to upgrade to the latest Commence software, now is the time to get outstanding value at an attractive price.

Information on upgrades is available at:
http://CRMtimes.aus.com.au/1102/update.htm

Download an evaluation of Commence RM 2.1 from
http://www.aus.com.au/commence_eval/downloads.htm

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User Story: Jarrett Implements - Tracking Leads and Automating the Sales Process

Jarrett Implements have installed a Commence system to track their sales enquiries and contact information. After looking around, Jarrett found that Commence was the only solution with the flexibility and structure they needed, at an affordable price. Read about their implementation:
http://CRMtimes.aus.com.au/1102/jarrett.htm

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Support Tip - Tracking calls and escalation?

For many businesses, support is critical to their success. By ensuring calls are properly tracked and appropriate actions taken if they cannot be quickly resolved, your customers will have a high level of satisfaction and loyalty.
http://CRMtimes.aus.com.au/1102/support.htm

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Technical Desk - Making the most of your keyboard

Using keyboard shortcuts or "hotkeys" can dramatically improve your efficiency and speed of entering data into Commence. We examine some of the common and less known keyboard shortcuts and how they can help you.
http://CRMtimes.aus.com.au/1102/technical.htm

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Forms Expert - Logging a History of Changes

Very often it is a requirement to have an audit trail of changes to your customer data. Who made the change? When? What was that old phone number?. With just a few lines of code its easy to implement logging of changes in Commence.
http://CRMtimes.aus.com.au/1102/forms.htm

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Your comments and suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to CRMtimes@aus.com.au.

Thank You!

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Privacy Information

We take our obligation to protect your privacy seriously. We make every effort to ensure that the recipients of our direct marketing or eNewsletter are those individuals who have asked to receive  information and have expressed an interest in our products and services. We apologise if this message has been sent to you in error.

We provide a "remove" feature and will honour all such requests immediately. If you wish to be removed from our mailing list, please follow the procedures below.

Our full Privacy Policy is available at http://CRMtimes.aus.com.au/privacy

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We trust that this information is of interest to you.  If you are no longer the correct contact for CRM information or would prefer not to receive this Newsletter, please send a reply to this email with the words "Please Remove" at the beginning of the body of the message.

If you know of others who might be interested in this information, please forward their name and email address to CRMtimes@aus.com.au. You can also subscribe at http://CRMtimes.aus.com.au/feedback

CRMtimes is published bi-monthly by Advanced User Systems Pty Ltd.

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Last Modified: 09:32, December 05, 2002.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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This site is sponsored by Advanced User Systems Pty Ltd.

Email: CRMtimes@aus.com.au
http://www.aus.com.au