CRMtimes - November / December 2002 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized
organisations - with 3 to 200 employees.
In this issue
* Welcome!
* Special offer on Commence RM 2.1 Australian Edition- Buy 10, Get 2 free
* Why CRM? - moving from Contact Management
* Executive Perspective - Six Points to Consider Before Buying
your CRM Solution
* Commence in the News
* Upgrading to Commence RM 2.1
* User Story: Jarrett Implements - Tracking Leads and Automating the
Sales Process
* Support Tip - Tracking calls and escalation?
* Technical Desk - Making the most of your keyboard
* Forms Expert - Logging a History of Changes
* Your comments and suggestions
----------------------------------------
Welcome!
Welcome to the November / December Edition of CRMtimes. In this issue we have some
great information on reasons to implement CRM and how it differs from Contact Management.
We also have a great offer for purchasers of Commence RM - get 2 licenses for free! The
user story is about one of our recent customers and their experience with Commence. Plus
the usual features including a support tip, ideas on using your keyboard, and code to
track your changes.
We would like to take this opportunity to wish all our customers best wishes for Christmas
and the holiday period, and every success in the new year!
----------------------------------------
Special offer on Commence RM 2.1 Australian Edition- Buy 10, Get 2 free
That's right, for the next month with your purchase of 10 copies of Commence RM
Australian Edition, we are giving away 2 extra copies - FREE!
For details of the special offer, go to:
http://CRMtimes.aus.com.au/1102/special.htm
----------------------------------------
Executive Perspective - Six Points to Consider Before Buying your CRM
Solution
Larry Caretsky, CEO of Commence Corporation provides a framework of criteria to use
when evaluating CRM solutions. Factors such as how well the solution fits your company
needs, ease of implementation and customisation, scalability and total cost of ownership
are examined.
http://CRMtimes.aus.com.au/1102/crmsolution.htm
----------------------------------------
Why CRM? - moving from Contact Management
What is CRM? What is Contact Management? How is CRM different to Contact Management?
What are the benefits of implementing CRM? These questions are answered in the article at:
http://CRMtimes.aus.com.au/1102/whycrm.htm
----------------------------------------
Commence in the News
PC Magazine recently completed its review of the top CRM companies for Sales Force
Automation, and Commence came up looking good. For more information
http://CRMtimes.aus.com.au/1102/press.htm
Or for the full article, go to http://www.pcmag.com/article2/0,4149,651098,00.asp
----------------------------------------
Upgrading to Commence RM 2.1
Commence RM 2.1 includes major new features like the Report Writer, Email Connect tool
and new Word integration. If you have not taken the opportunity to upgrade to the latest
Commence software, now is the time to get outstanding value at an attractive price.
Information on upgrades is available at:
http://CRMtimes.aus.com.au/1102/update.htm
Download an evaluation of Commence RM 2.1 from
http://www.aus.com.au/commence_eval/downloads.htm
----------------------------------------
User Story: Jarrett Implements - Tracking Leads and Automating the Sales Process
Jarrett Implements have installed a Commence system to track their sales enquiries and
contact information. After looking around, Jarrett found that Commence was the only
solution with the flexibility and structure they needed, at an affordable price. Read
about their implementation:
http://CRMtimes.aus.com.au/1102/jarrett.htm
----------------------------------------
Support Tip - Tracking calls and escalation?
For many businesses, support is critical to their success. By ensuring calls are
properly tracked and appropriate actions taken if they cannot be quickly resolved, your
customers will have a high level of satisfaction and loyalty.
http://CRMtimes.aus.com.au/1102/support.htm
----------------------------------------
Technical Desk - Making the most of your keyboard
Using keyboard shortcuts or "hotkeys" can dramatically improve your
efficiency and speed of entering data into Commence. We examine some of the common and
less known keyboard shortcuts and how they can help you.
http://CRMtimes.aus.com.au/1102/technical.htm
----------------------------------------
Forms Expert - Logging a History of Changes
Very often it is a requirement to have an audit trail of changes to your customer data.
Who made the change? When? What was that old phone number?. With just a few lines of code
its easy to implement logging of changes in Commence.
http://CRMtimes.aus.com.au/1102/forms.htm
----------------------------------------
Your comments and suggestions
We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
----------------------------------------
Privacy Information
We take our obligation to protect your privacy seriously. We make every effort to
ensure that the recipients of our direct marketing or eNewsletter are those individuals
who have asked to receive information and have expressed an interest in our products
and services. We apologise if this message has been sent to you in error.
We provide a "remove" feature and will honour all such requests immediately.
If you wish to be removed from our mailing list, please follow the procedures below.
Our full Privacy Policy is available at http://CRMtimes.aus.com.au/privacy
----------------------------------------
We trust that this information is of interest to you. If you are no longer the
correct contact for CRM information or would prefer not to receive this Newsletter, please
send a reply to this email with the words "Please Remove" at the beginning of
the body of the message.
If you know of others who might be interested in this information, please forward their
name and email address to CRMtimes@aus.com.au. You can also subscribe at http://CRMtimes.aus.com.au/feedback
CRMtimes is published bi-monthly by Advanced User Systems Pty Ltd. |
