Commence RM: Australian Edition
Commence RM: Australian Edition has been designed specifically to meet the needs of
small to medium size Australian businesses. With local content like Australian postcode
lookup, formatting and checking of phone numbers, as well as an easy to use interface,
Commence RM: Australian Edition is the ideal solution for your CRM requirements. With the
large number of Australian IT suppliers, integrators, software developers and
communications vendors, we have paid special attention to industry requirements for a Help
Desk solution, and this is a key component of the Australian Edition.
Sales
More than just contact information and call history, Commence RM provides a roadmap to
help sales professionals manage key issues and close the business.
Commence RM helps progress opportunities through the sales cycle, tracking the status
and identifying critical events along the way. Sales forecasts and reports can be
instantly produced, providing a snapshot at each point in the sales pipeline.
Built in tools help sales people to be more efficient in their day to day work, with
product and price information at their fingertips and drag and drop quote generation.
Marketing
Create effective marketing campaigns, and capture information at all contact points
with your clients.
Manage all aspects of your marketing campaign, from list handling to direct mail (or
email) and telemarketing to qualification of leads.
Help Desk and Customer Support
Customers are your life line, which is why your Help Desk is a critical business
system. To keep customers from waiting, your support team needs immediate access to
customer records, previous history and knowledgebase. Commence RM makes it happen,
providing complete customer service and support functionality.
With Commence RM your support staff and managers are alerted to problems that have not
been properly addressed. Your clients will be assured of rapid response and professional
attention.
Web Site Integration
Commence RM can be integrated with your web site in a variety of ways. For example,
publish up to date product information or provide support customers with access to your
knowledgebase. Enquiries on the web site are entered directly to the Commence database,
getting them into the sales process immediately.
Integrated Accounting
Share information with your accounting department using MYOB with the optional
AccountLink interface. This includes bi - directional update of company, product and
invoice information providing a complete history of previous sales activity.
Try it today!
Download a copy of
Commence RM: Australian Edition, or request us
to send you a data sheet.
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