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CRMtimes - Q4 2004 Edition

CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer Relationship Management) Systems - including Contact Management, Sales Force Automation, Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized organisations - with 3 to 200 employees.

In this issue:
* Welcome
* New Features In Commence RM: Australian Edition - Workflow

* Commence Corporation Newsletter

* Requesting Technical Support

* Technical Desk - Report Writer Basics (2) 
* Forms Expert - Using Form Caching 

* Your Comments And Suggestions



With Christmas almost upon us, and 2004 coming to an end, this is going to be a shortened edition of CRMtimes. But there are some really useful articles - unlock the power of Report Writer using the summary features described in the Technical Desk article, and the Forms Expert explains how to get the best performance with the Caching tools.

We would like to take this opportunity to wish all of our readers a Merry Christmas and a prosperous New Year. Look out for some exciting announcements in CRMtimes in 2005!


New Features in Commence RM: Australian Edition - Workflow

The Australian Edition now has workflow features, which help you to manage Help Desk Incidents or other tasks between the departments and staff in your organisation. 

Click here for further details


Commence Corporation Newsletter

Read the latest Newsletter from Commence, with information about government agencies using Commence, a new knowledgebase, and the announcement of Commence Enterprise Server.

Read more.


Requesting Technical Support

Here are a few tips to help you get your questions resolved fast. Support questions can be emailed to

Read more.


Technical Desk - Report Writer Basics (2)

The Report Writer is a major enhancement to Commence, which can provide customers with tremendous value. Yet we often find that it is not being used at all, or perhaps not to its full potential. This is a basic tutorial on using the group and summary features of Report Writer. By following through the simple example, you will be able to apply the same tools in your database, to produce powerful, attractive reports, that convey more information than ever before.

Click here to find out more


Forms Expert - Using Form Caching 

With Commence RM 3.0, a new scheme of caching form designs has been introduced, which assists in performance when opening detail forms. This article explains how it works "under the covers", specifies configuration details and provides some tips for developers.

Read on for more details.


Your Comments And Suggestions

We would welcome any feedback, suggestions or requests for future articles. Please email any comments to

Thank You!


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Last Modified: 16:15, December 20, 2004.
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CRMtimes - eNewsletter for Business Managers implementing CRM

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