CRMtimes - Q4 2004 Edition
CRMtimes is the eNewsletter for Business Managers implementing CRM (Customer
Relationship Management) Systems - including Contact Management, Sales Force Automation,
Help Desk and Marketing. CRMtimes is aimed specifically at small to medium sized
organisations - with 3 to 200 employees.
In this issue:
* Welcome
* New Features In Commence RM: Australian Edition
- Workflow
* Commence Corporation Newsletter
* Requesting Technical Support
* Technical Desk -
Report Writer Basics (2)
* Forms Expert - Using Form Caching
*
Your Comments And Suggestions
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With Christmas almost upon us, and 2004 coming to an end, this is
going to be a shortened edition of CRMtimes. But there are some really
useful articles - unlock the power of Report Writer using the summary
features described in the Technical Desk article, and the Forms Expert
explains how to get the best performance with the Caching tools.
We would like to take this opportunity to wish all of our readers a
Merry Christmas and a prosperous New Year. Look out for some exciting
announcements in CRMtimes in 2005!
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The Australian Edition now has workflow features, which help you to
manage Help Desk Incidents or other tasks between the departments and
staff in your organisation.
Click here for further details
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Read the latest Newsletter from Commence, with information about government
agencies using Commence, a new knowledgebase, and
the announcement of Commence Enterprise Server.
Read more.
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Here are a few tips to help you get your questions resolved fast.
Support questions can be emailed to
Read more.
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The Report Writer is a major enhancement to Commence, which can
provide customers with tremendous value. Yet we often find that it is
not being used at all, or perhaps not to its full potential. This is a
basic tutorial on using the group and summary features of Report
Writer. By following through the simple example, you will be able to
apply the same tools in your database, to produce powerful, attractive
reports, that convey more information than ever before.
Click here to find out more
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With Commence RM 3.0, a new scheme of caching form designs has been
introduced, which assists in performance when opening detail forms.
This article explains how it works "under the covers",
specifies configuration details and provides some tips for developers.
Read on for more details.
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We would welcome any feedback, suggestions or requests for future articles. Please
email any comments to CRMtimes@aus.com.au.
Thank You!
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CRMtimes is published quarterly by Advanced User Systems Pty Ltd. |
